Comments on: User Experience FAIL: Woot.com http://outthinkgroup.com/news/user-experience-fail-wootcom/ Web Development and Design Tue, 20 Jul 2010 16:35:12 +0000 hourly 1 http://wordpress.org/?v=abc By: Julie http://outthinkgroup.com/news/user-experience-fail-wootcom/comment-page-1/#comment-2937 Julie Tue, 06 Jan 2009 16:29:23 +0000 http://outthinkgroup.com/?p=243#comment-2937 I have to (mostly) agree with Chuck. Few freight carriers deliver to PO boxes, and this is widely known. If you do a lot of online ordering, you should be better informed about what the main freight carriers are and are not able to do. It wouldn't hurt Woot to have a note reminding customers that PO boxes suck for delivery, but they handled the order better than some mail order outfits would have. I have to (mostly) agree with Chuck. Few freight carriers deliver to PO boxes, and this is widely known. If you do a lot of online ordering, you should be better informed about what the main freight carriers are and are not able to do. It wouldn’t hurt Woot to have a note reminding customers that PO boxes suck for delivery, but they handled the order better than some mail order outfits would have.

]]> By: Tim Grahl http://outthinkgroup.com/news/user-experience-fail-wootcom/comment-page-1/#comment-2065 Tim Grahl Fri, 02 Jan 2009 05:04:48 +0000 http://outthinkgroup.com/?p=243#comment-2065 Chuck: Whether or not it's "common sense" that Fedex doesn't deliver to PO Boxes, it's still ridiculous that Woot assumes everyone knows this or, if they do, thinks of this. And yes, some users will look over it any way, however in the second screenshot I show above, it's crazy to me that they show my PO Box address and a shipping method that's not actually available. At the very least they could show a warning message on the order confirmation screen. We are talking less than ten minutes of programming to make that happen. Chuck: Whether or not it’s “common sense” that Fedex doesn’t deliver to PO Boxes, it’s still ridiculous that Woot assumes everyone knows this or, if they do, thinks of this.

And yes, some users will look over it any way, however in the second screenshot I show above, it’s crazy to me that they show my PO Box address and a shipping method that’s not actually available.

At the very least they could show a warning message on the order confirmation screen. We are talking less than ten minutes of programming to make that happen.

]]> By: Chuck http://outthinkgroup.com/news/user-experience-fail-wootcom/comment-page-1/#comment-2016 Chuck Thu, 01 Jan 2009 23:35:48 +0000 http://outthinkgroup.com/?p=243#comment-2016 Woot.com fail?, maybe. User fail? definitely. Why didn't common sense kick in when the upgraded shipping method was FedEx, and you knew it was going to a PO Box. Have you ever seen a UPS truck/ FedEx truck at the PO delivering packages to PO Boxes? Yes, woot failed and at a minimum should have had some text stating they could not deliver to PO Boxes. But in my experience, "some" buyers don't read, and they do what they want anyway. Woot.com fail?, maybe.

User fail? definitely.

Why didn’t common sense kick in when the upgraded shipping method was FedEx, and you knew it was going to a PO Box.

Have you ever seen a UPS truck/ FedEx truck at the PO delivering packages to PO Boxes?

Yes, woot failed and at a minimum should have had some text stating they could not deliver to PO Boxes. But in my experience, “some” buyers don’t read, and they do what they want anyway.

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